. Do I purchase directly from TJL Computers?
yes, after you have chosen a product , go to check out and when you have paid for your product we ship it to you.
Q. I can not find what I am looking for?
If you can not find what you want E-mail us and we will find it for you .
Q. Can you help me install a product that I purchased form somewhere else?
We can assist you with purchases from TJL Computers for free .
Q. I have lost my owners manual , can TJL Computers replace it?
You need to contact the manufacturer of the product to acquire a new manual.
Q. If I have a problem with the product I have purchased can I get help with it ?
Yes, TJL Computers service tech's can help you resolve any problem you have under our warranty.
We offer 6 months computer tech services , 90 days on all other products , and a 5 day return policy.
Q. If I have a question about a product or the compatibility of a product ?
Our tech services and sales departments can help you make the right choice , E.-mail us or call us for sales help.
Q. Can TJL Computers repair my computers and tv's?
We offer computer repair for any computer but not tvs . computers purchased from TJL Computers is free for 6 months. Other fee's apply for any other tech support or repair's completed.
Q. Can I return an item for a full refund ?
If you return an item for any reason you are responsible for the all shipping fee's and a 15% return fee , restocking fee's if they apply. All sales are final. Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and or shipped back at the customer’s expense.
Q. Do I need to contact TJL Computers to return an item?
Yes , you will be given a return authorization number (RAN) , All product(s) must be return as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RAN and will be returned to the customer at the customer’s expense. TJL Computers.com will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.
Q. Do I have to pay any taxes ,duties for over sea's orders?
yes, If they apply. Brokerage fees, import duties, VAT, or any other tariff, levy or fee are not included in the purchase price or the shipping and handling charges other than for domestic orders. Such fees and taxes are the responsibility of the receiving party. To find out what taxes or fees will be applied to your order from TJL Computers.com, please contact you local tax authority.
Q. When will my package be shipped to me?
We will process your order and have it shipped by the next business day.
Q. What if my package is delivered according to the carrier but now it is gone?
We will contact the carrier and assist you any way we can. It is your responsibility to make proper arrangements for receiving valuable items.
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